Damaged or Missing Components Service

If you have discovered a manufacturing defect or missing component in a new Fantasy Flight Games product, please use our request form to request a replacement.

Fantasy Flight Games does not provide replacements for components that are worn out or damaged through normal use, accident, or rough handling.

If you have any questions about this service, please read the frequently asked questions below. If your question is not answered here, send us an email.


Will I be charged for my request?

No. If we are able to fulfill your request, we will send a replacement part via the U.S. Postal Service (or other carrier) at no cost to you.

Are parts available for all FFG products?

We are able to provide most parts for most currently-published games.

Some out-of-print games are no longer supported. If your requested game is out of print, please submit a request anyway. We may have replacement components left.

If we cannot fulfill your request, we will let you know. In that case, we recommend returning the game to the retailer where it was purchased.

If I wear out or damage my components during play, will FFG replace them?

If the part was damaged due to a manufacturing flaw, please submit a request. However, we do not replace components that were damaged through normal use, accident, or rough handling.

Should I include a photo of damaged items?

Yes, please include a photo if possible. This helps us identify the required replacement part, and can also help us understand and resolve manufacturing issues.

How long will it take to process my request?

Most requests are processed within two weeks. There are some situations that might cause a request to take longer.

  • If a game is out of stock, we sometimes need to wait several weeks (or, occasionally, months) to receive a new supply of parts from our manufacturer. Your request will be placed on hold, and we will send you an email to let you know about the delay. The request will be automatically filled as soon as parts are back in stock.
  • During certain times of the year, we receive many more requests than usual. These include the weeks after the Christmas holiday season or after industry events where several new products are released. Requests submitted at these times may take longer to process while we work through the additional requests.
Will I get a tracking number for my shipment?

Sorry, most shipments within the United States do not include tracking information. International shipments may include a shipping confirmation number. However, this does not provide tracking information after the package leaves US processing facilities.

Can I buy components from a game?

Sorry, we do not sell components separate from our games.

Will you replace the box or box insert for my game?

Sorry, we do not provide replacements for game boxes or box inserts. If your box or its packing insert were damaged when you purchased the game, please return it to the retailer where it was purchased.

We want to hear from you! Send an email to customer service at customerservice@fantasyflightgames.com.

© 2013 Fantasy Flight Publishing, Inc. All Rights Reserved. Fantasy Flight Games and the FFG logo are ™ or ® of Fantasy Flight Publishing, Inc.
Privacy Policy | Terms of Use | Contact | User Support | Rules Questions | Help | RSS